Autoresponders


An email autoresponder is basically an automatic email response generated when someone emails a specific username at your domain. For example, your customer sends an email to sales@yourdomainname.com and instantly gets an automatic email response back noting that someone will get back to him within 15 minutes.
Autoresponders are username specific, meaning that each username could have its own autoresponder if so desired.

Steps to set-up autoresponders for a username:

1. Make sure the POP3 email or Alias email is set up for the email account you want an autoresponder for. (i.e. sales@food.com is an existing POP3 or Alias email account). Remember that each email account is in the form of "username@yourdomainname.com".
   
   
2. Write your autoresponder message in a plain text file (using notepad, simpletext, etc...). Your message should be in the following format:
   
   From: the email account for the autoresponder
   Subject: the subject for your email autoresponder
   
   message
   
   For example:
   
   From: sales@food.com
   Subject: Thank you for contacting food.com
   
   Thank you for contacting food.com,
   one of our representatives will get in touch with you shortly.
   
   
3. Name the autoresponder message text file as "username.txt" for the "username@yourdomainname.com" email account. For example, for the email address "sales@food.com", the file name would be "sales.txt".
   
   
4. Upload this file via ftp into the autoresponder directory that we created for you when you first signed-up.
   
   
5. Wait a couple of hours and test the autoresponder by sending an email to the username it was set-up for.